Everything you need to know

Frequently asked questions

Can I exchange an item?

We do not offer exchanges at this time. If your item qualifies, you may receive store credit.

What about shipping costs?

Shipping fees are non-refundable. If you receive store credit it's for the product amount only, not for the original shipping cost.

When will I hear back?

We'll respond to all store credit inquiries within 2 business days.

How long is store credit valid?

Store credit never expires, but we encourage using it soon!

Allure Points

What is Allure Points?

Allure Points is our way of saying thank you for glowing with us. Earn points every time you shop, refer a friend, or show your Ella Allure love; and use them for discounts, exclusive perks, and surprise treats.

How do I join?

Just create an account on ellaallureskin.com! It’s free, and you’ll automatically start earning points with your first purchase.

How do I earn points?

Here’s how the glow adds up:
🛍 1 points for every $1 spent
🎁 50 points when you create an account
🎂 Birthday gift (100 points)
👯‍♀️ 50–100 points for each referral
💬 25 points for a product review
💖 50 points for sharing our website on Facebook/X
📲 20 points for following/liking us on IG/TikTok/Facebook

How do I use my points?

When you're ready to check out, log into your account and select the number of points you'd like to redeem under your cart.

You can use points for:

  • $5–15 off your order
  • Free scrub (with enough points)
  • VIP surprise treats 💌

Do my points expire?

Yes, points expire after 12 months of inactivity. Don’t worry :) we’ll remind you before that happens so you can treat yourself.

Can I combine points with a discount code?

Yes! Points and discount codes can both be used unless otherwise stated during special promos.

Where can I see my points?

Log into your account and click “My Rewards” to track your points, see your tier, and view your perks.

Product Questions

Are your products safe for sensitive skin?

Yes, our formulas are crafted with gentle, skin‑loving ingredients suitable for all skin types, including sensitive, eczema‑prone, and psoriasis‑prone skin.

Are your products fragrance‑free?

We use skin‑safe, non‑irritating fragrance oils that enhance the self‑care experience without overwhelming sensitive skin.

How long will the Matcha & Vanilla Body Scrub last?

With regular use (2–3 times per week), one jar typically lasts 3–4 weeks depending on how much you scoop each time.

Is your body scrub safe to use on the face?

Our scrub is formulated for the body, not the face. The granules are slightly coarse for facial skin, so we recommend using a gentler formula designed specifically for that area.

Are your products pregnancy‑safe?

Yes , our body scrub is pregnancy‑safe and made without harsh chemicals, parabens, or synthetic irritants. As always, we recommend checking with your healthcare provider if you have specific sensitivities or concerns.